Client Services
An integral part of our ConVergence Point solution is the account management component. Here we offer a blend of technical and clinical and claims processing consultative support that we feel is unique in the industry.
Bloodhound believes that our SaaS model requires that we prove ourselves everyday. We believe that Bloodhound’s value and long-term success depends not only on our technology, but our ability to assist clients in using this technology to its maximum potential.
Highlights of our account management include a dedicated account team that work with clients from contract signing through implementation to ensure that the system is customized to client specifications and launched according to plan. Post go-live support includes in-depth standard and ad-hoc reporting, clinical support for provider appeals, and consultative reviews to review data, determine ROI and recommend best practices.
Bloodhound’s account management teams are multi-disciplinary and include an Account Executive, Business Analyst, Technical Integration Manager and Clinical Consultant.
This team is involved throughout the process, including:
- Sales support
- Contract Transition
- Implementation
- Post-Implementation, including on site consultation, customization and report requests
- Proactive support